Frequently Asked Questions (FAQ)
Welcome to Nylor’s FAQ section! We’ve gathered answers to some of the most common questions to help you learn more about our store, products, and services.
GENERAL QUESTIONS
Q: What is Nylor?
A: Nylor is an online store specializing in magical unicorn sweatshirts and comfy kids sweatshirts. Our collection is designed to bring fun, warmth, and quality to every little one’s wardrobe.
Q: How can I contact Nylor’s customer support?
A: You can reach our support team through the Contact Us page on our website or by emailing us at Support@nylor.shop. We’re always happy to assist you with any questions or concerns.
ORDERING AND SHIPPING
Q: How do I place an order on Nylor?
A: Simply browse our sweatshirt collections, choose your favorite styles, and proceed to checkout. Follow the secure steps to complete your purchase with ease.
Q: When will my order be shipped?
Transit Time: Orders typically arrive within 4 to 6 business days (Monday to Friday).
Handling Time: Orders are processed and prepared for shipment within 1 to 2 business days (Monday to Friday).
Order Cut-Off Time: Orders placed after 5:00 PM (GMT-05:00, Eastern Standard Time) will be processed the next business day.
Total Delivery Time: Usually 5 to 8 business days including handling and shipping.
Q: What are the shipping costs?
A: Our shipping cost is free for all USA..
Q: Can I track my order?
A: Absolutely! Once your order ships, you’ll receive tracking information. You can also use our Track Your Order page for real-time updates.
Q: What payment methods does Nylor accept?
A: We accept a range of secure payment options, including:
American Express
Apple Pay
Diners Club
Discover
JCB
Mastercard
Visa
RETURNS AND EXCHANGES
Q: What is Nylor’s return policy?
A: We offer a 30-day hassle-free return policy. If you’re not completely happy with your purchase, you can return it within 30 days of delivery. Please see our Return Policy page for more details.
Q: How do I initiate a return or exchange?
A: Just reach out to our support team through the Contact Us page or email us at Support@nylor.shop to begin the return or exchange process.
Contact Information
Business Name: Nylor
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Contact:+1 (920) 644-2104
Business Mail: Support@nylor.shop
Business Address: 1702 Galahad Ln, Arlington Texas 76014, United States