FAQS
Frequently Asked Questions (FAQ)
Welcome to Nylor’s FAQ section! We’ve answered some of the most common questions to help you quickly find what you need about our tote bags, shipping, and more.
GENERAL QUESTIONS
Q: What is Nylor?
A: Nylor is an online store offering a stylish and functional range of Classic Tote Bags, Stylish Tote Bags, and the latest New Arrivals. Our collection is designed to combine elegance, durability, and everyday convenience for your modern lifestyle.
Q: What materials are Nylor’s tote bags made from?
A: Our tote bags are crafted using premium materials like vegan leather, durable cotton blends, and high-quality synthetic fabrics — made to last while keeping you stylish.
Q: How can I contact Nylor’s customer support?
A: You can reach our support team by visiting the "Contact Us" page on our website or emailing us at Support@nylor.shop. We’re always happy to assist you!
ORDERING AND SHIPPING
Q: How do I place an order on Nylor?
A: It’s simple! Browse through our collection, select your favorite tote bags, and follow the secure checkout process to place your order.
Q: When will my order be shipped?
Handling Time: Orders are processed and prepared for shipping within 1 to 2 business days (Monday to Friday).
Transit Time: Orders usually arrive within 4 to 6 business days (Monday to Friday).
Order Cut-Off Time: Orders placed after 5:00 PM (GMT-05:00, Eastern Standard Time) will be processed the next business day.
Total Delivery Time: Typically 5 to 8 business days (Monday to Friday), including processing and shipping.
Q: What are the shipping costs?
A: We offer flat-rate shipping at $5.00 on all U.S. orders shipped via FedEx.
Q: Can I track my order?
A: Absolutely! You can track your order anytime using the “Track Your Order” page on our website.
Q: What payment methods does Nylor accept?
A: We accept a wide range of payment options to ensure convenience for our customers:
Credit & Debit Cards
- PayPal
- Venmo
RETURNS AND EXCHANGES
Q: What is Nylor’s return policy?
A: We offer a 30-day hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days of delivery. Please visit our Return Policy page for full details.
Q: How do I initiate a return or exchange?
A: Simply contact us via the "Contact Us" page or email us at Support@nylor.shop, and we’ll guide you through the easy return or exchange process.
Contact Information
Business Name: Nylor
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday To Friday)
Business Contact: +1 (210) 481-1495
Business Email: Support@nylor.shop
Business Address: 310 S Main Street, Burnet Texas 78611, United States